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The products are pleasing to look at and use. The only disappointment was the grain on the plywood surface which is not smooth to the touch and will need to be finished with oil and pumice till a glass smooth surface is achieved. If it was made in the USA, such details would have been necessary. DEW itself is what I find worth the experience. Your answer the phone! Your customer service is wonderful, especially in an age of computer answer systems and lack of the personal touch.